FAQs
Does G-Star offer free delivery?
Yes, G-Star offers free standard UK delivery on orders over £40. Below that, delivery costs £3.95. G-Star aims to dispatch orders within 24 hours and estimates 5 to 7 days for delivery, which can stretch during sale periods, Black Friday and Cyber Monday. It doesn't currently deliver to Jersey, Guernsey, the Isle of Man or the Isle of Wight.
What is G-Star's returns policy?
G-Star gives you 30 days to return items that are unworn, in their original condition and with labels and packaging attached. Returns are free if your order includes at least one full-price item; if everything in it was discounted, a £7.95 fee comes off your refund. In England, Scotland and Wales you book returns through G-Star's online Return Portal. Underwear can't be returned.
Does G-Star have a loyalty scheme?
Yes, but it isn't points-based. G-Star's free CLUB-G membership comes with signing up to the G-Star newsletter and gives you a welcome gift, a birthday gift, giveaways, event invites and personalised monthly benefits sent by email. G-Star's older RAW Rewards stars scheme is being phased out, though existing members keep their stars and levels for now.
Hints and Tips
Use the fit guide before you order: Because G-Star doesn't offer exchanges, getting the size right first time saves you a return and a reorder. Its Jeans Fit Guide breaks down the women's cuts, from skinny and boyfriend to bootcut, flare and loose, so you can match the silhouette you're after before you check out.
Keep one full-price piece in a sale order: Returns are only free when your order contains at least one full-price item. If you're buying discounted denim and aren't sure of the fit, adding a full-price basic such as a T-shirt or socks means you won't lose £7.95 from your refund.
Save the welcome code for a statement buy: The 15% newsletter discount is single-use and excludes sale stock, so spend it on a full-price trend piece rather than a basic. The Arc 3D jean, which G-Star calls an icon of the brand, is a good candidate.
How do we source promo codes?
At WhoWhatWear, our offers experts are constantly sourcing the best promo codes for you to save on in-demand beauty and fashion brands. Our team curates the latest promo codes, hand-testing every code so you can shop fashion and beauty for less.
Our commercial team is the bridge between us and the brands. The team even negotiates exclusive promo codes for you, which you won’t find elsewhere, so you can save on investment pieces or beauty. Next, our deals team will put together the promos and add these to the WhoWhatWear website.
Lastly, our editorial SEO team spends hours writing content to help you save on the latest trends. That can be anything from ‘about’ sections, essential FAQs, and sales updates, to helping you source perfect, affordable finds.
What if my promo code doesn’t work?
As voucher professionals, we’ve learnt a thing or two about finding only the best promo codes which actually work. This has given our team a well-trained eye—we’re able to scour the web and find the perfect codes for you.
Occasionally, a promo code or sale might change its expiry date without us knowing. In such a case, you can contact us at promocodes.whowhatwear@futurenet.com to let us know.
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